reputation management

January 2022

Managing Deadlines

Creating successful content marketing takes creativity and skill, and it takes adhering to an established production schedule so that deliverables are timely. A production schedule lays out the workflow for team members by directing them how and when to work on a project, motivating everyone through deadlines. In whatever way you meet a deadline—either by completing your task a few days ahead of plan, or up against it thriving on eleventh-hour adrenalin—you also have to...

Managing Deadlines

December 2021

Listen Here

At its best, skilled listening is an exchange of emotion, a human connection and a reciprocal conversation. The reputation and growth of a business depend heavily on listening skills. What often gets in the way of proficient listening is distraction, emotion and ego.  Listening skills impact a company’s interaction with partners and customers. When done right, entire projects succeed, trust is assured and a good reputation is maintained … all by team members understanding instructions,...

Listen Here

A company trying to impress customers and competitors inflated its annual sales figures on its website, claiming it made $2,000,000 in revenue when it actually was closer to $200,000. When caught, it blamed poor proofreading for not catching that extra zero. This example from a recent cybersecurity conference points to something beyond public relations problems when a company is caught making false claims. When we inflate our images or fail to fix inaccurate information, we...

Want to Avoid Ransomware? Stop Boasting Online.

I occasionally am asked how to break into any field, but especially writing and editing. The referrals come from those who know my work and my track record. I wanted to share some of that advice with anyone pursuing a creative field. These practices and guiding principles worked for me whenever I job hunted. And, they apply to anyone regardless of their stage in life. Do your best, knowing some days will be more challenging...

How to Break into Any Field (Especially Writing or Editing)

Some employers want their workforces to return to the office by September; others are firmly committed to a hybrid or all-virtual work environment. That dichotomy poses potential pitfalls for those who remain at home now that they don’t have to. As someone who’s worked remotely on and off for the past 20 years, I’ve had to build career capital without the benefit of being on site. Here are some tips for those hoping to do...

How to Build Career Capital While Working Remotely

Your company has its values established and adheres to them … right? And if they do, as an employee, you know your company’s values and abide by them … right? (Even better for all if your personal values align with those of your company.) “Yes” and “yes” should ideally be your response.  The core standards that companies embrace are what shapes the essence of their identities. These standards, or values, support a vision that create their...

The Importance of Upholding Company Values

Pandemics tend to bring out both the best and the worst in people, and the one we’re current living through is no exception. With almost 40 million U.S. citizens thrown out of paid work within the first two months of forced quarantines, people are desperate to earn income. That desperation did not go unnoticed by Maggy Laguna. That’s the name someone used to email a freelance copyeditor with a writing assignment. It was a “cold...

Beware of the ‘Maggy Lagunas’ of the Phish World

Dear Marketers, Stop marketing the way you planned for 2020. In the face of a global pandemic and recession, your business-as-usual, overt content marketing strategy intended to garner profit only is causing you to lose both trust and customers through insensitivity. (Sadly, I still see many companies doing so.)  Offer empathetic messaging I realize you and your team have put countless hours into your 2020 marketing strategy in support of your company’s investments, such as...

Moving Brand-Building Campaigns to the Forefront

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